DUS - Energy Training

Energy Suppliers
The way we are able to save businesses money is by having really good relationships with the major suppliers of energy. We are able to access wholesale prices from suppliers who all have different strengths and specialities which helps us, especially in bespoke pricing. Also some of our customers have had bad experiences with certain companies and as we value customer service so highly, we choose not to use them.
Energy providers that we may use.
Energy Providers that we do NOT price with.

BES Utilities
BES are a company that operate out of Fleetwood ground football club and are renowned for their pushy sales tactics and initially low pricing to entice you into a 5 year variable tariff in which the prices increase very quickly.
Once your client is in a contract it is very difficult to escape and though there are loop holes in the system, BES make it extremely difficult to leave them. They have also previously been found guilty of mis-selling and they agreed to pay out £980,000 as a result of Ofgem’s investigations.
Whilst the way that BES operate is not always in the best interest of the customer, they are able to jump through the legal loopholes. If you google BES complaints and read what the 1,000's of other business owners say you will realise the wisdom of avoiding this company to keep our own good reputation.
BES are also known to trade under other business names, but always offer the unique 5 year variable. We choose not to price with BES or place clients with them..

Extra Energy
Extra have only been trading for about 3 years, and have boasted about being the fastest growing energy supplier in the UK and whist offering competitive prices in the commercial energy market they seem to have left out the customer service. Extra received the highest number of complaints this year, almost 80 times the complaints ratio recorded by best-placed supplier SSE.
Extra Energy drew 1,791 complaints per 100,000 customers, according to figures from Citizens Advice, which said this was "the highest complaints ratio ever recorded" in the five years since it began compiling league tables. To put that into perspective SSE who were the best performer on the league table had only 22.5 complaints per 100,000 customers.
Our experience with Extra Energy is that customers do not receive energy bills on a regular basis and when it comes to leaving the contract they make it almost impossible to do so, due to the lack of customer service and then they increase the initial rates for the energy. A great example of cheap prices not leading to great service.